FAQs (EN)

Account related

Why is ViewRanger asking me to connect my account with Outdooractive?

ViewRanger is merging with Outdooractive to create one amazing platform, giving you the best of the two apps. To join us on this adventure and enjoy the exciting benefits, all you have to do is connect your ViewRanger account with Outdooractive.

What will happen if I don’t connect my ViewRanger account with Outdooractive?

Through our merger we are very happy to be able to offer you even more content, amazing features and a larger community on the outdoors theme. For further updates on that, we will get back to you soon. We encourage you to merge your account to Outdooractive and redeem your welcome gift.

What should I do if I don’t remember my ViewRanger login/password or registration method?

You can restore your password here. If you can't remember your username, please check the account settings on your ViewRanger mobile app (Menu tab, My Account). If you still continue to have issues, contact our support at outdooractive@viewranger.com

How do I connect my ViewRanger Account with Outdooractive?

On the device that has ViewRanger already installed, check the ViewRanger app is up to date in the app store. Then download the Outdooractive app from the app store, open the Outdooractive app and tap "My page", tap "Sign in", tap "Activate with ViewRanger" button.

How long do I have to decide if I wish to move to OA?

We encourage you to connect your account now as you get to be the first ones to enjoy brand new features and all the benefits of the combined platform! And: don’t miss your chance to get the special Outdooractive Pro/Pro+ offer! 

How many mobile devices, per account, can I have on Outdooractive?

There is no limit on OA.  In VR, the limit was 4.

Product related

What will happen with the ViewRanger app?  It is going away?

ViewRanger is now part of the Outdooractive family. The ViewRanger and Outdooractive teams are working together on one amazing platform. All improvements, new maps, new features etc. will be available on the combined Outdooractive platform and app. 

Will all ViewRanger features be available in the Outdooractive app?

All of your favourite VR features like Skyline, BuddyBeacon, Topo Maps have been updated and included on the OA platform. You will also have access to Outdooractive’s amazing features including their powerful auto-plot route planner, expansive map database and more! There will no longer be updates to the VR platform. Don’t miss this unique opportunity to bring your routes, data, etc over to Outdooractive. 

What are the differences between ViewRanger and Outdooractive terminology that I should be aware of before I start using Outdooractive?

Here's is the article that will help you get a grasp Outdooractive terminology.

Will I be able to use my Apple Watch, Wear OS Watch or Casio PRO Trek Watch with the Outdooractive app? 

Yes, Outdooractive supports Apple Watch and Wear OS Watch. 

Data related

Are you compliant with GDPR rules?

Yes. In your ViewRanger account we have “Email and Push Notification Settings” to control how we communicate with you. These rules will transfer to Outdooractive.

What Terms and Conditions apply if I merge my account with Outdooractive?

You can read the Outdooractive Terms and Conditions here.

Where will my ViewRanger data be after I merge with Outdooractive?  How will Outdooractive use it?

Your data is secure and remains the same as it always has. ViewRanger and Outdooractive have merged under one company. It will exist in both Outdooractive and ViewRanger, so you won't lose a thing.

Can I modify my data in ViewRanger once I have connected the account with Outdooractive?

Yes!  Changes made in ViewRanger will be automatically pushed to Outdooractive but not the other way around.

What if I don’t want to transfer my data to Outdooractive?

There is no obligation to connect your ViewRanger account to Outdooractive. However, ViewRanger and Outdooractive have merged under one company. You will miss out on new features and benefits of the combined platform. You may also miss special introductory offers waiting for you. 

Will I be able to sell routes in the Outdooractive app?
Unfortunately, the ability to sell routes doesn't exist in Outdooractive.

Subscriptions and maps related

What will happen to my ViewRanger PREMIUM/PREMIUM+ subscription if I merge my ViewRanger account with Outdooractive?

Your ViewRanger subscription will remain valid after you connect your account with Outdooractive. You will even receive a free Outdooractive Pro/Pro+ subscription for a certain time when connecting! 

What happens to my ViewRanger subscription if I don’t merge my ViewRanger account with Outdooractive?

Your ViewRanger subscription will remain valid if you do not connect your account with Outdooractive. For further updates on that, we will get back to you soon. We encourage you to merge your account to Outdooractive and redeem your welcome gift.

Will my lifetime maps be available in the Outdooractive app?

No. For now, you can continue to use your lifetime maps in ViewRanger. ViewRanger users who own lifetime maps will receive a very special gift from Outdooractive, so be sure to check your email and Outdooractive app My Page. Outdooractive offers a huge variety of worldwide maps - up to date and right at your fingertips! 

Will I end up paying for 2 subscriptions - ViewRanger and Outdooractive?

No, only if you decide to continue to use the ViewRanger PREMIUM/PREMIUM+Maps and also wish to sign up to the Outdooractive PRO or PRO+ subscription after the free period expires. You can always use the free version of the Basic subscription on Outdooractive. More information will follow soon.

Will my credits be available in the Outdooractive app?

No. There is no credit system on Outdooractive.

Will my ViewRanger subscription be available the Outdooractive app?

Once you have connected your account, dependent on your ViewRanger purchase history, you will be offered a PRO or PRO+ subscription for free, for a minimum period of 3 months.  Check your email or under the My Page in-app to redeem.

What subscriptions types are available in Outdooractive?

There are 3 types of subscriptions in Outdooractive: Basic, PRO and PRO+. You can find out more about the Outdooractive subscriptions here.

What maps are available in Outdooractive PRO and PRO+ subscriptions?

All Outdooractive users have access to global outdoor map from OpenStreetMap for summer & winter use. PRO users have additional access to official country topo maps (OS maps, IGN, Swisstopo, etc). PRO+ users have additional access to specialized maps; Alpine clubs and KOMPASS maps. 

Will my PREMIUM features (Skyline, BuddyBeacon, Unlimited Tracks with Photos, 3D flyover map, AutoPlot, Unlimited Offline maps)  be available in the Outdooractive app?

Yes. Skyline, BuddyBeacon, AutoPlot, 3D flyover maps, (and the ability to add unlimited amounts of photos to tracks) are available in Outdooractive. Plus an amazing set of new features. Make sure to be opted-in to Outdooractive emails to get notified when new features are added to the system end check them out!

What incentive should I look out for from Outdooractive as an existing ViewRanger user?

Once you have connected your account, dependent on your ViewRanger purchase history, you will be offered a PRO or PRO+ subscription, for free, for a minimum period of 3 months. Non-spenders will be offered a discount on an Outdooractive subscription. One trial month included if you haven’t had one before. Check your email or My Page in-app to redeem. Any gifted Outdooractive subscription will not automatically renew.

What Topo maps are in Outdooractive?

Please see here for the list of available Topo maps.

Where are the Discovery Walking Guides (Tour & Trail) maps?

They are coming very soon to outdooractive.

I can't see KOMPASS maps?

You need an outdooractive PRO+ subscription to view KOMPASS maps.

Content related

Will my routes, tracks, and POIs be available in the Outdooractive app?

Yes, upon connecting your ViewRanger account to Outdooractive, all your data will be automatically transferred to Outdooractive.

Will I be able to sell routes in the Outdooractive app?

Unfortunately, the ability to sell routes doesn't exist in Outdooractive.

Outdooractive app related questions

I have a question regarding Outdooractive app. Where can I find an answer?

If you are having an issue with the Outdooractive app, please refer to the Outdooractive Help Center.

How do I swap to my premium Topo maps (such as GB Ordance Survey) in the Outdooractive app?

On the map tab, press the layers button (in lower right) and tap Topo.

Where is the map list in Outdooractive map?

There is no map list!  On the map tab, press the layers button (in lower right) and tap Topo.  Move the map to the location you wish to view.

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